Refund policy

Last updated: July 24, 2025

Thank you for shopping at Readilo.com. We are committed to providing high-quality digital products that inspire creativity, learning, and fun. Since our products are delivered digitally, please read our return and refund policy carefully before making a purchase.

1. No Returns for Digital Products
Due to the intangible and non-returnable nature of digital products, all sales are final. Once a purchase is completed and the file has been downloaded or accessed, we do not accept returns, exchanges, or cancellations.

2. Refund Eligibility
Refunds may be considered in the following limited circumstances:
- Accidental duplicate purchases
- Technical issues that prevent access to the file and cannot be resolved
- Corrupted or incomplete files, with no response from support within 5 business days
- The product does not match the description or preview provided

If you believe your case meets these conditions, please contact us within 7 days of your purchase.

3. How to Request a Refund
To request a refund, email us at cs@readilo.com with the following information:
- Order number
- Product name
- Reason for refund request
- Screenshot(s) or error message (if applicable)

We aim to respond to refund requests within 3–5 business days.

4. Situations Where Refunds Are Not Granted
We do not offer refunds under these conditions:
- You changed your mind after purchase
- You don’t have the required software or device to use the product
- You misunderstood what the product includes despite clear descriptions or previews
- You claim non-receipt of the file without attempting to contact us

5. Download Issues
If you're having trouble accessing or downloading a file, please contact us immediately. We're happy to assist and ensure you receive your digital product as expected.

📞 Contact Us
If you have any questions about this policy, please reach out to us at:

Email: cs@readilo.com
Website: https://readilo.com

By purchasing from Readilo.com, you agree to this Return and Refund Policy.